The following regulations are made to strengthen coordination and communication between service center and various service offices and improve the performance of service center.
1. Regular meeting system of service office
1) Service center organizes service offices to hold regular meetings, once a quarter in principle.
2) Leader and staff of service center as well as representatives from service offices (usually the chief of service office) should attend the meeting. Chief of bureaus in charge are also invited to the meeting if necessary.
3) Contents of the meeting
(1).To report the quarterly performance evaluation of service offices and the comments from public; to praise those service offices of high quality service and point out shortcomings in service.
(2). To report conditions on management of service offices and to collect suggestions and advices from service offices.
(3) To communicate experience and to discuss issues like coordination in cross-bureau approval service.
(4) To carry forward instructions from higher level and to organize studies of political works and professional skills.
4) The regular meeting is usually presided by service center¡¯s leaders, with the Administrative Service Section in charge of routine affairs of meeting, Coordination & Supervision Section in charge of contacting, preparing topics to be discussed and making records of the meeting.
5) Preparations should be made by service offices and various sections of service center before every regular meeting. If some affairs are to be submitted for a meeting discussion, they should be reported to the Coordination & Supervision Section in advance.
6) Representatives of service offices can not be absent, or leave earlier or be late for the meeting. If no representative can attend the meeting due to justified reasons, the service office should ask for leave from the Coordination & Supervision Section in advance.
7). the resolutions or decisions adopted in the regular meetings should be carried out by center¡¯s sections and service offices timely and earnestly. The meeting attendance and resolution implementation are important criteria in service offices¡¯ performance evaluation.
8) Service center can organize service offices to hold occasional meetings and special meetings if necessary.
2. Responsibility system for service offices management
1) Staff of various sections are arranged by service center to be in charge of managing service offices. Some particular persons are designated to be in charge of managing service offices on a certain floor of the office building in principle (More specific regulations are to be made in this regard).
2) The person in charge of certain service offices should often pay a field visit to the offices, so as to get a comprehensive and clear idea of the service and performance of the offices. Problems should be found out and solved timely in a down ¨Cto- earth manner.
3) Responsibilities
(1) To coordination the office-to-office relations as well as the relationship between the service office and the bureau in charge, so as to create a harmonious and lively working atmosphere, which is in favor of better performance.
(2) To communicated with staff of service offices and to collect their concerns and suggestions, which should be reported to the center or bureaus in charge for a proper and timely solution.
(3) To help in making instructions for clients, in standardizing procedures and in guiding the use of center¡¯s information system, so as to guarantee a stable, standardized and efficient service.
(4) To supervise the code of conducts of office staff, including their working attendance, the staff card they wear, their attitudes in service as well as their manner and efficiency. To supervise the environmental health, the file management, the security measures as well as the implementation of center¡¯s regulations.
4) The Coordination & Supervision Section is in charge of daily affairs concerning responsibility system in service offices¡¯ management.
3. Information-exchange system of service offices
1) The Information Briefing of service center plays an important role in enhancing information exchange among service offices.
The main purpose of Information Briefing: to introduce the service and report the performance of service center; to communicate experiences with each other and to celebrate those individuals or offices excel in service; to report the comments and suggestions from staff and the public; to discuss and study approaches to improve administrative service and to enhance administrative approval system reform.
3) Besides all service offices in the center, the Information Briefing is also sent to Communist Party Commission, municipal People¡¯s Congress, municipal government, municipal people¡¯s political consultation conference and municipal Discipline Inspection commission, etc, so as to help leaders have a better idea of service offices¡¯ performance and give more support to service center.
4) Service offices should support the editing and printing of Information Briefing and should contribute more information to Information Briefing.
5) The Coordination & Supervision Section is in charge of Information Briefing, which is usually printed every two months.
6) Besides the Information Briefing, service center also design a On-Line Communication Forum for staff to exchange information and experience in administrative approval service.
4. It is up to the municipal government administrative service center for the interpretation of these regulations. |
