The following regulations are made with a view to strengthen the management, to standardize procedures and to improve efficiency.

1. The management on service projects in the service center.

1) For any service projects to be included in the service center they should conform to the general plan of center and they can be included in the service center only with approval from municipal government and coordination with related bureaus.

2) Any service projects already included in the service domain of the center can not be excluded with random. Necessary adjustment can be made with approval from the service center due to changes in laws and regulations or problems in business operations.

3) “The single-track mechanism” should be adopted once a service project is included in the service items of the center. That means the case acceptance, charging and the whole procedures should be in line with that of the center, with related services like annual inspection, registration and charging under center’s management. The bureau the service project originally belonged to should not provide the service any longer.

2. The service office should open the following information in the service center.

1). The name, working units, position and number of the person in charge of a particular case.

2). Project proposal, case accepted, application qualification, required documents, procedures, promised deadline and charging standard.

3) The operation progress and result of the case.

3. Cases accepted in service office are recorded in the unified information management system of the center. All procedures should be carried out according to regulations.

4. Classification of Cases

1) Cases to be dealt with on the spot: those cases that can be dealt with on the spot or on the very day it is accepted with simple procedures.

2) Cases to be dealt within promised deadline: those cases to be dealt with within certain time limit after examination, sampling, field survey and approval from departments in charge.

3) Cases to be dealt with in collaboration: those cases to be dealt with joint service of two or more service offices.

4) Cases not to be accepted: those cases not up to the application qualification, or obviously against regulations at municipal, provincial or national level. Or cases with documents not fully prepared, not up to standard or not satisfy the qualifications.

5. The handling of “on-the-spot” case

1). “on-the-spot” case should be dealt with immediately when accepted. Once accepted by the service office, the case is registered in the information management system of the center to be examined for its qualification.

2) Once its qualification confirmed, the case should be dealt with the results back to client on the spot or on the very day it is accepted. And the confirmation procedure should be taken in the center’s information management system.

3). If found unqualified, the case will be dealt as unaccepted one.

4) If any charges are needed, the staff should provide standard charging notice, with which clients can pay the charge in bank and return to service office for further procedures after the payment.

5) Small amount of charges can be paid in cash directly at the service office in accordance to regulations. The center will record the payment in file.

6. The handling of cases to be dealt with within promised deadline

1) Once accepted by the service office, the case is registered in the information management system of the center to be examined for its qualification.

2) With the qualification confirmed, a return receipt should be issued with promised deadline on it. Clients can inquire for the progress and get the result with receipt.

3) If found unqualified, the case will be dealt as unaccepted one.

4) Once the case accepted, examination and field survey should be carried out as soon as possible. The case should be dealt with or reported to department in charge for approval within the time limit. For the case to be reported to departments in charge, the deadline does not include the time for approval from department in charge. But the report should be submitted within the legal time limit.

5). Once dealt with, the case result should be registered in information management system and clients should be informed to get the result. If not dealt with, timely inform should be made to clients with official notice, with full-justified reasons on it.

6) Procedures for charging is the same with “On-the –spot” cases.

7. Handling of cases to be dealt with in collaboration

“Joint-approval” and “joint-examination” should be adopted for those cases to be dealt with in collaboration, for the convenience of the public and to improve the efficiency. Dedicated reform plan of approval procedures has been made for this purpose.

8. Handling of cases not to be accepted

Once accepted by the staff, the case is registered in the center’s information management system. If found unqualified, a notice of unaccepted case should be issued on the spot, informing clients with reasons for that and all those things and documents to be prepared once for all in clear manner.

9. If some things and documents are to be supplemented for the cases to be continued, the following procedures should be taken:

1) Staff of service office informs the clients timely with official notice, informing clients with all things and documents to be prepared once for all in clear manner. With the notice issued, information management system cancels the promised deadline automatically.

2) With all needed documents and things ready, the staff should issue another return receipt (the original number unchanged) to clients, with which clients can inquire the progress and get the results. With the receipt issued, normal procedures go on and the deadline prolongs accordingly.

10. If cases are to be dealt with collaboration of several service offices, the involved offices should coordinate among themselves instead of requiring client to deal with it in other places. If the approval from department in charge is needed, the service office should contact related department as soon as possible.

11. The Coordination & Supervision Section of the center is charge of the daily supervision and coordination of various service offices with unified information management system or other measures. It also deals with clients’ complaints.

12. It is up to municipal government administrative service center for the interpretation of these regulations.